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DELIVERY TERMS AND CONDITIONS

  • UK Deliveries - We always strive to provide a next working day dispatch service on all stock items. Orders placed on any weekday should be dispatched the following working day by 1st Class Royal Mail, but this is not a guaranteed service. Please allow up to 7 days for delivery.
  • EU Deliveries - There is no extra charge for EU deliveries, but please allow an extra 2-5 days for delivery.
  • Worldwide Deliveries - We ship globally, but if you are based outside of the EU, please visit our international site.
  • If your requested item is out of stock we will contact you the same day to offer you a similar item of the same value or a free upgrade.
  • At Russian Keyboards we will only be happy if you are completely satisfied with our service and we will strive to make your transaction as smooth as possible. If you have any questions or comments, please call 01522 539061 or email sales@russiankeyboard.co.uk.

WARRANTY
All keyboards are new and are covered by a manufacturer warranty dated from the point of sale. All items carry a minimum 1 year guarantee againts fault or failure. Acme keyboards carry a 5 year guarantee for added peace of mind. Warranties do not cover normal wear and tear.

RETURNS
I f for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, and we will issue a full refund for the price you paid for the item. If you experience difficulties installing your keyboard please contact technical support at techsupport@russiankeyboard.co.uk for assistance before returning any goods as keyboards that do not work due to incorrect installation are not classed as being faulty. Please note that we reserve the right not to accept items that have been returned to us after 7 days unless they are faulty.

RETURNING ITEMS
Goods must be returned to Aspect7 Trading, 18 Larkspur Road, Lincoln, LN2 4SS and should be adequately insured. The Buyer will receive a full refund of all monies paid for the Goods (including delivery charges, if any) within 14 days of cancellation via the same payment route as per the purchase. If the product is declared faulty and is found to be faulty upon examination then return postage charges will also be re-imbursed to the buyer. If the product is returned for any other reason, or is not found to be faulty upon examination then return postage will not be reimbursed. If the Buyer fails to return the Goods following cancellation, then no refund can be issued. Goods to be returned must clearly show the order date and customers' address on the package. Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of any repair.

PRICES
The price of the Goods shall be that which is stipulated on the Website. The price is inclusive of VAT if applicable but does not include delivery charges. The total purchase price, including delivery charges, will be displayed in your shopping basket prior to confirming the order.

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