Frequently
Asked Questions
Will these keyboards will work on any
computer?
Yes. The keyboards themselves are of a universal design standard
and will operate on any PC. However, as they are dual language
keyboards, you will need to change the language settings in
your computer so that it knows when you are typing in English,
and when you are typing in Russian. Once set, you can switch
between English and Russian whenever you like at the touch
of a button. If you do not know how to change the language
settings in your computer, just follow the instructions here.
I have a laptop computer, will the
keyboard work on that?
Yes. Many of our customers use English language laptops,
and simply plug in the Russian keyboard when they want to
work in Cyrillic. You will need a USB type keyboard to work
on a laptop, and the language settings of your computer will
need to be adjusted as mentioned above.
What's the difference between as PS2
and a USB connection?
All keyboards have to connect to your computer somehow, and
this is done using either a PS2 or a USB connector plug. PS2
connectors are round 6 pin plugs that go into a specific coloured
socket at the rear of your computer, whereas USB connectors
are flat rectangular plugs that will fit into any available
USB socket. If you have bought your computer recently, then
it may not have a PS2 socket, so it's a good idea to follow
the lead from your current keyboard to see what's at the end.
As a rule, USB keyboards are easier to install as you just
plug them in and they usually work straight away. PS2 keyboards
sometimes need a 'driver' installing to make them work. All
of our PS2 keyboards come with a CD containing the keyboard
driver in case it is required.
I don't have a PayPal account. Can
I still buy one of your keyboards?
Yes. We use PayPal because they offer the highest levels
of protection for both buyers and sellers, but you do not
need to have an account with PayPal to be able to use their
secure payment system. On the PayPal login page select 'continue'
to pay without having to register.
Should I go for a standard keyboard
or a multimedia one?
Standard keyboards are fine for the office environment, or
where price or desk space is important. However, multimedia
keyboards have inbuilt 'Hot Keys', which are basically short-cuts
that open your favourite programmes. So, for example, rather
than going through a series of screens to open up Microsoft
Word, you just simply hit one button and the application opens
up instantly. With up to 15 'Hot Keys' this sort of time saving
advantage can make a big difference, especially when you think
about the amount of time you spend at your computer each day.
Multimedia keyboards tend to be slightly more expensive, but
we have managed to find a good range to suit all budgets.
What sort of Warranty support is there
for these keyboards?
All keyboards are sold brand new with full warranties. Most
manufacturers will offer a 1-3 year warranty against fault,
apart from Acme who actually offer a 5 year warranty on all
their keyboards. Most people tend to keep their keyboards
for 3-4 years at a time, so there is every possibility that
the warranty you have on your new keyboard will last longer
than you ever need it to.
Can you get hold of Cyrillic keyed
laptops?
Yes we can, but they tend to be very expensive as the manufacturers
charge a premium to fit Cyrillic keycaps and then you end
up with a laptop that you would struggle to trade-in or sell
second hand in the UK. We find that it is much better, and
much cheaper to simply plug in an external keyboard via a
USB socket and use it whenever you wish. We are currently
looking at supplying flexible silicone keyboards in Russian
as these simply roll up and fit into a small bag, making them
the ideal companion for the notebook or laptop user.
If you have any further questions or queries, please contact
us on 0845 869 5710 or email techsupport@russiankeyboard.co.uk
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